Communication Skills

“In a controlled study, 80% of the trainees using Videolab have reported improvement in communication skills.”

The importance of communication with patients and their families is paramount during medical encounters. Communication is an essential physician competency. However, patients report that many of their informational and emotional needs remain unmet during encounters with physicians. The training of communication and interpersonal skills in medical education is relatively brief. It is also placed early in the curriculum and typically not reinforced in the latter stages of the training. The decline in communication as trainees progress through programs has been well documented across multiple studies [1], [2].

Studies have presented impressive literature of evidence supporting positive associations between physician communication skills and positive patient outcome metrics, such as patient recall, understanding, and adherence to therapy [3].

Videolab is a tool that enables communication skills training by peer and trainer reviews of real-life patient consultations.

Record and upload patient consults securely.

record in cvr
recorded videos in cvr

Select peers and trainers to share the consults with.


Videolab allows caregivers to ask and receive feedback relevant for soft skills from peers and trainers. Videolab to soft skills by using various methods ranging from free text to time-annotated fragments to pinpoint the patient consult.

[1] Bombeke, K., Roosbroeck, S. V., Winter, B. D., Debaene, L., Schol, S., Hal, G. V., & Royen, P. V. (2011). Medical students trained in communication skills show a decline in patient-centred attitudes: An observational study comparing two cohorts during clinical clerkships. Patient Education and Counseling, 84(3), 310–318. doi: 10.1016/j.pec.2011.03.007

[2] Pfeiffer, C., Madray, H., Ardolino, A., & Willms, J. (1998). The rise and fall of students skill in obtaining a medical history. Medical Education, 32(3), 283–288. doi: 10.1046/j.1365-2923.1998.00222.x

[3] King, A., & Hoppe, R. B. (2013). “Best Practice” for Patient-Centered Communication: A Narrative Review. Journal of Graduate Medical Education, 5(3), 385–393. doi: 10.4300/jgme-d-13-00072.1